Closed Circuit Television (CCTV) Management and Operations

Tuesday, 10 April 2012

1. CCTV MANAGEMENT PRACTICES

1.1. INTRODUCTION

CCTV Management Practices establish the operational objectives and performance indicators for CCTV Operations, with a focus on nominated outcomes relevant to camera locations and other defined target areas.

Each of the key Stakeholder relationships should be defined, with a focus on WA Police. Management protocols and guidelines are supported by the Code of Conduct and a Memorandum of Understanding (MOU).

CCTV Management requires continued commitment for the monitoring, review and audit process, in addition to planning and finance procedures, relating to the CCTV Operations. Executive oversight and CCTV Management should constantly seek out areas for improvement for increased system efficacy.

1.2. KEY PERFORMANCE INDICATORS

Establishing clear and concise Key Performance Indicators (KPI’s) for CCTV Operations will allow effective reporting and monitoring of system efficacy and quickly highlight trends concerning fundamental operations, which may require early intervention or closer monitoring by CCTV Management and the COMMITTEE NAME.

Recommended CCTV Operation KPI’s are to include the following:

1. Possible versus Actual Surveillance Hours conducted.

2. Number of Incidents detected.

3. Number of Incidents responded too.

4. Number of requests/applications for recorded material.

5. Time frame for responding to applications for recorded material.

6. Number of requests for maintenance or system repair.

7. Time frame for maintenance repair and response.

1.3. OPERATIONAL OBJECTIVES

The objectives established for CCTV Operations should be based on measurable criteria, which may include:

· Reducing Reported Crime and Incidents to Police

· Reducing Reported damage and graffiti to the CITY NAME

· Improving perceptions of safety and reducing Fear of Crime following community consultations.

Targets should be realistic and able to be monitored over a specified term, such as 3, 6 or 12 months, supported by longer term 3 to 5 year plans.

1.4. WESTERN AUSTRALIA GUIDELINES

Western Australian guidelines relating to CCTV Operations should be read in association with the CCTV Management and Operations Manual include:

· WA State CCTV Guidelines

· WA CCTV Technical Advice

· WA CCTV Analogue to Digital CCTV System Migration Guidelines

· WA Planning Commission Designing Out Crime Guidelines.

1.5. AUSTRALIAN STANDARDS

Standards Australia’s CCTV standards cover the latest CCTV technologies, procedures and are reported to be the most up to date CCTV standards available in the world. In Australia, best practice CCTV Operation guidelines may refer to the following:

· AS 4806.1–2006–Closed circuit television (CCTV)–Part 1: Management and operation.

Includes chapters on; principles and management of the CCTV system, procedures, personnel, CCTV control room, effective response, privacy and disclosure issues, recorded material management, documentation, licences and CCTV signage. There are appendices on Authorised Personnel recruitment and selection and a summary of current Australian Legislation for all states and territories.

· AS 4806.2–2006–Closed circuit television (CCTV)–Part 2: Application guidelines.

Includes chapters on, general CCTV considerations, system design criteria, objective test plan, installation, commissioning and handover, preventative maintenance, licences and signage. There are appendices on abbreviations and terminology, objective testing techniques, objective tests and measurements using a test chart, objective tests and measurements using a test pattern generator and test targets.

· AS 4806.3–2006–Closed circuit television (CCTV)–Part 3: PAL signal timings and levels.

Includes video signal timings from the Australian Broadcasting and Media Authority Technical Planning Guidelines and video signal level variables for CCTV systems which have been determined from many tests over many years.

· AS 4806.4–2008–Closed circuit television (CCTV)–Part 4: Remote video.

Sets out requirements and recommendations for the design, installation, commissioning, operation and remote monitoring of detector-activated alarm verification, interactive video management and remotely monitored CCTV surveillance systems.

· AS/NZS 1158:2005 Lighting for Roads and Public Spaces.

Defines Category P lighting which is applicable to roads on which the visual requirements of pedestrians are dominant, e.g. local roads and to local area traffic management devices (LATMS) installed on such roads. Also lighting which is applicable to outdoor public areas, other than roads, where the visual requirements of pedestrians are dominant, e.g. outdoor shopping precincts. Subcategories range from P1 to P12.

· AS 2201.1:2007 Security Installations;

· AS/ACIF S009:2008 Cabling Provider Rules;

· AS/NZS 1768:2007 Lightning protection.

· ISO 31000:2009 Risk Management (Supersedes AS/NZ 4360:2004)

· HB 167: 2004 Security Risk Management Handbook.

· AS 2342:1992 Development, testing and implementation of information and safety symbols and symbolic signs.

· AS2416:2002 Provides examples and the display of multiple hazard signage.

1.6. RELEVENT LEGISLATION

CCTV Operations with be conducted in accordance with Commonwealth and State Legislative requirements, which includes:

Commonwealth
Privacy Act 1988	Establishes and regulates privacy principles for individuals, corporate entities and personal information.
Surveillance Devices Act 2004	Regulates use of optical surveillance devices without warrant
Western Australia
Criminal Investigation Act 2006	Provides powers for the investigation and prevention of offences and for related matters.
Occupational Health and Safety Act 1984	Regulates the protection of persons at or near workplaces from risks to health and safety
Surveillance Devices Act 1998	Regulates use, installation and maintenance of optical surveillance devices
Security and Related Activities Act 1996	Regulates WA Security Providers
Security and Related Activities Regulations 1997	Regulates WA Security Providers

1.7. ACCOUNTABILITY

The CITY NAME is responsible for ensuring that CCTV Operations will be reviewed annually subject to evaluation to identify whether its purposes are being complied with and whether objectives are being achieved.

Resources committed to CCTV Operations will include the cost of independent evaluations and public disclosure provisions.

Evaluation of CCTV Operations will include, as a minimum:

a) Assessment of its impact upon crime;

b) Assessment of its impact on neighbouring areas;

c) Assessment on its impact on improving perceptions of safety and reducing 'Fear of Crime' by members of the public.

d) The views of the public on the operation of the CCTV program;

e) Compliance with the Code of Conduct, protocols and standard operating procedures; and

f) Whether the purposes for which the CCTV Operation was established still exist.

The results of evaluations will be considered for future management and functioning of CCTV Operations.

1.8. BREACHES OF THE CODE OF CONDUCT

The CCTV Management and Operations Manual has been established to address the interests of all who may be affected by public CCTV surveillance and will not be confined to the interests of the CITY NAME or the needs of the Community Safety and Crime Prevention Plan.

Prime responsibility for ensuring the Code of Conduct is adhered to rests with the CITY NAME. This responsibility includes ensuring that breaches of the Code are investigated and remedied to the extent that breaches of the Code are within the ambit of CITY NAME power to remedy.

Complaints in relation to any aspect of CCTV Operations must be made in writing to:

The Chief Executive Officer, CITY NAME, ADDRESS

CITY NAME will cooperate with the investigation of any compliant about the CITY NAME CCTV Operations conducted by W.A. Police or Crime and Corruption Commission.

1.9. MANAGEMENT FRAMEWORK

The CITY NAME has implemented a management framework, namely the (COMMITTEE NAME) with oversight responsibilities for CCTV Operations. The (COMMITTEE NAME) will maintain a management overview of CCTV Operations with reference to CCTV Policy and Procedures, comprising of:

a. Policy Statements

b. Code of Conduct

c. Code of Practice

d. Standard Operating Procedures and Guidelines for CCTV Systems

e. Emergency Call Out Procedures

f. Surveillance Officer Position Description

g. Effective and fair recruitment and selection practices for Authorised Personnel, which include measures to ensure that the selection process provides for thorough validation and suitability of candidates and regular reviews of the suitability of Authorised Personnel.

h. Surveillance Centre Rosters

i. Camera Locations and Number list

j. Camera and Crime Risk Assessments

k. CCTV Maintenance and Replacement Program

1.10. COMMUNITY SAFETY AND CRIME PREVENTION PLANNING AND CCTV OPERATIONS

The CCTV Operation should be acknowledged in strategic crime prevention planning with a focus on monitoring priority crimes, providing key statistics on crime prevention initiatives and integrating system design, such as camera placement and acknowledging existing camera positions, with specific crime prevention approaches or initiatives.

The City Name's Community Safety and Crime Prevention Plan priorities are:

SPECIFY CITY NAME's PRIORITIES WHICH CORRELATE OR REFER TO CCTV OPERATIONS

1.11. KEY ROLES AND RESPONSIBILITIES

In developing the CCTV Management and Operations Manual, the discrete roles and responsibilities of the CCTV system owner, Duty Surveillance Officer, Authorised Personnel and the police must be made explicit. The responsibilities of each should include the following:

1.11.1. CITY NAME RESPONSIBILITY

The CITY NAME is responsible for the following key functions:

a) establishing and chairing a Community Safety Committee (COMMITTEE NAME)

b) developing a Local Crime Prevention Plan which incorporates CCTV strategies

c) appointing a Duty Surveillance Officer to manage the implementation and operation of CCTV

d) implementing a comprehensive consultative program with business groups, individuals, government instrumentalities and organisations, and cultural/community groups affected by the program

e) implementing a community information program

f) financing the implementation and ongoing costs of CCTV. This includes an independent evaluation of its effectiveness

g) appointing a security consultant or engineer to assist the local council in the design of an appropriate CCTV monitoring system (if appropriate)

h) calling for tenders for the provision of CCTV equipment

i) developing, implementing and monitoring the auditing procedures for the implementation of CCTV as a crime prevention strategy

j) developing and implementing an effective complaints handling mechanism

k) arranging for an outcomes evaluation to be undertaken. An independent evaluation should be conducted by a consultant with program evaluation expertise

l) monitoring the effectiveness of CCTV as part of a crime prevention strategy

m) developing, in consultation with other key stakeholders and the CCTV Committee, a Code of Practice, Protocols and Standard Operating Procedures with other agencies in relation to their roles in the CCTV program

n) selecting appropriately qualified personnel to install and operate CCTV

o) providing inductions and training to staff involved in operating and working with the CCTV program

p) ensuring that all relevant parties comply with the Code of Practice, Protocols and Standard Operating Procedures

q) finalising specifications and Standard Operating Procedures in conjunction with personnel selected to install and operate CCTV.

1.11.2. WA POLICE RESPONSIBILITY

The WA Police is not responsible for funding or for the operation of the CITY NAME's CCTV Operation. Police involvement will only be to the level that its resources and priorities allow and will be determined by the local Officer in Charge. However, the WA Police should be consulted and involved in all phases of the process leading to the installation and operation of a scheme, including participation on the COMMITTEE NAME and participation on or acting in an advisory capacity to CCTV sub-committees, conducting a crime assessment and determining evaluation procedures

These Standard Operating Procedures set out clearly the guidelines and protocols for communication with the police and the provisions in place for an adequate and appropriate police response to reported incidents. This would include the early identification of emerging incidents to facilitate the timely initiation of police response.

The WA Police will be responsible for:

a) providing information for and advice on the crime assessment

b) participating in the Community Safety and/or CCTV Committee

c) developing, in consultation with the CITY NAME the Protocols and Standard Operating Procedures between police and the CITY NAME in relation to their respective roles in accordance with the MOU.

d) training local police in their responsibilities in relation to the CCTV Operation as set out in the MOU

e) ensuring police officers comply with the Code of Conduct and in accordance with the MOU

f) participating in the evaluation and monitoring processes for the CCTV Operation

g) determining the appropriate level and priority of responses required to incidents identified by the CCTV cameras, according to available resources and existing priorities.

1.12. DUTY SURVEILLANCE OFFICER

The role and duties of the Duty Surveillance Officer include:

a) Formulate and implement CCTV Operational strategies and allocate tasks and functions to Authorised Personnel, assuming responsibility for ensuring these are efficiently performed in a manner consistent with the CCTV Operation objectives.

b) Prepare budget estimates for CCTV Operations on an annual basis, and ensure the cost effectiveness of operations by regularly reviewing expenditure and depreciation, providing appropriate recommendations to the COMMITTEE NAME, as to any correction measures.

c) Act upon any Delegated Authority to ensure Council’s Policies and requirements of relevant statutes are exercised and complied with. Report to the COMMITTEE NAME or relevant CITY NAME authority on the requirement in respect of possible litigation or other legal action.

d) Report to the COMMITTEE NAME on any significant need for CCTV System modifications or procedures, where appropriate.

e) Allocate and modify, when necessary, surveillance or monitoring schedules in respect to identifying police intelligence, “hot spots” and peak crime times, implementing effective strategies to support CCTV Operations in reducing crime and anti-social behaviour in these and other areas.

f) Regularly liaise with the WA Police in respect to recorded incidents, requests for recorded material, crime statistics, general trouble spots and other relevant matters to ensure the activities of the CCTV Operation complement Police priorities.

g) Liaise with business and community group representatives to ensure their security needs are addressed and catered for whenever possible.

h) Take an active part in improving the effectiveness of the Community Safety and Crime Prevention Planning in terms of CCTV Operations.

i) Implement CCTV surveillance strategies to problem areas throughout the CITY NAME when necessary.

j) Frequently review the CCTV Management and Operations Manual adopted in respect to the needs of the CITY NAME and recommend changes when necessary.

k) Keep abreast of CCTV technology, practices and all introduced amendments to related legislation and where necessary introduce changes to maintain operational and legislative compliance.

l) Assume responsibility for the CCTV Management Spreadsheet and monitor incident reports for correct completion in respect to names, addresses, vehicle descriptions if applicable etc. and that the evidence obtained in respect to each is of a sufficient quality to support prosecutions in the event of contested matters.

m) Act on delegated authority in conjunction with the release and destruction of recorded material after assessing the evidence available and the circumstances of the matter.

n) Assume responsibility for ensuring compliance with the CCTV Code of Conduct.

o) Act on delegated authority to allow visitors to access Designated Surveillance Areas when considered appropriate or necessary.

p) Ensure CCTV related complaints, correspondence and reports are effectively investigated, prepared and completed within required time frames.

q) Ensure that Authorised Personnel perform at a high level through the development, training and management of CCTV Operations.

r) Represent and promote CCTV Operations and the interests of the CITY NAME when required to attend various meetings, public forums or as a member of an advisory group.

s) Foster a high standard of public relations in support of CCTV Operations.

1.12.1. SUGGESTED SELECTION CRITERIA

PREFERRED ESSENTIAL

· Demonstrated experience in similar role, a tertiary qualification in a related field and or sufficient middle- management experience with a local government or law enforcement agency.

· Ability to hold a current Security Agents License on behalf of the CITY NAME

· Proven ability to interpret legislation and Local Government regulations.

· High level of written and report writing skills.

· Sound understanding and experience of the requirements of the ‘Rules of Evidence’.

· Proven decision making ability.

· Experience in investigative principles and techniques.

· High level of awareness of Occupational Health & Safety issues in a similar environment.

· Extensive experience in managing a large and diverse team.

· Proven communication and interpersonal relationship skills.

· Computer literacy with Microsoft packages and dedicated data bases.

· Experience in setting objectives and developing strategies.

· Proven ability to build effective relationships, internal and external.

PREFERRED DESIRABLE

· Local Government experience

· CCTV Operational experience.

· Security Industry experience.

· Law enforcement liaison experience,

1.13. MONITORING, REVIEW & AUDIT REPORTS & PROTOCOLS

1.13.1. MONTHLY MONITORING AND REPORTING

The CCTV Operation Spreadsheet should be presented for review in a monthly dashboard style report to the COMMITTEE NAME for a review of the following:

a) Strategic Objectives are linked with clear updated outcomes.

b) Assessment of KPI's and trends.

c) The number and type of incidents reported.

d) The number of cameras operational versus total number of cameras

e) CCTV System faults, types and acceptable response timeframes

f) Closely monitor trends or spikes of activity, such as total number of incidents and set targets for review or triggers for trend response for the following month.

g) Include Monthly System real dollar value from the monthly Asset Register depreciation.

1.13.2. ANNUAL REVIEW AND REPORTING

In accordance with AS4806.1:2006 Part 3.5 a report should be prepared on an annual basis to provide information on the operation and performance of the CCTV system. Except where there is a legitimate reason for non-disclosure or where restricted or classified by a government agency, this report should be a public document and should be made available by the CITY NAME.

The CCTV Operation Spreadsheet should be presented for review in an annual dashboard style report to the COMMITTEE NAME for a review of the following:

a) Achievement of Strategic Objectives and learning outcomes.

b) Acceptance of KPI's and recommendations for proceeding 12 months.

c) The number and type of incidents reported and align to proceeding annual targets.

d) CCTV System faults, types and recommendations for proceeding 12 months.

e) Evaluate trends or spikes of activity throughout the year and set targets for review or triggers for trend response for the preceding 12 months.

f) Annual System real dollar value and projected depreciation for the preceding 12 months.

CCTV System Annual Reports should be presented with an Executive Summary and written with a view of being released to the public on the CITY NAME website. The topics covered within the annual report should include details of the following:

a) A description of the system and the geographical area(s) of operation.

b) The system’s policy statement.

c) The purpose and scope of the system.

d) Any changes to the operation or management of the CCTV system.

e) Any changes that have been made to the policy.

f) Any proposals to expand or reduce the operation of the system.

g) Details of the CCTV Operation's achievements during the previous 12 months. The assessment of the system’s performance should include an assessment of the CCTV system’s impact on crime levels and types of crime in the area covered by the system.

h) The aims and objectives for the next 12 months.

i) The amount and type of data that has been stored, and whether this amount is excessive in terms of likely need.

j) The amount and type of data that has been destroyed, and whether the data has been destroyed in accordance with privacy and other compliance criteria.

k) Whether the minimum staff recruitment and training requirements have been met.

1.13.3. INDEPENDENT CCTV OPERATION AUDITS

In accordance with AS4806.1:2006 Part 3.4 where CCTV Systems operate within the public domain, consideration should be given to an independent audit before publication of the annual report. As a minimum, an independent CCTV Operation Audit should be conducted every two years.

CCTV System Independent Reports should be addressed to the CITY NAME Chief Executive Officer and submitted to the COMMITTEE NAME for management of audit recommendations. Audit reports are not required to be released to the public. The audit should consider the following:

l) Independent verification of the attainment of objectives and procedures.

m) Random audits of the access and data logs and the release and destruction of recorded material.

n) Review and evaluate CCTV Policy Statements and compliance.

o) Review and evaluate procedures and costs for the release or viewing of information.

p) Technical review of any proposed System Expansion/Upgrade, Commissioning and Testing protocols;

q) Technical review and verification of the existing or suitable CCTV network configuration, coverage, functionality, effectiveness and efficacy.

r) Technical review of the existing or suitable CCTV Surveillance or Monitoring Centre design and functionality;

s) Evaluation of current and future public space design and construction considerations, including a Crime or Incident Prevention Policy;

t) Evaluation of current and future land use expectations and forecasts, particularly those involving licensed premises and entertainment outlets;

u) Assessment of future land use expectations, needs, including public transport and traffic management considerations;

v) Assessment of related strategic planning and vision statements;

w) Assessment and review of related target area works, studies and incidents.

x) Independent assessment of the CCTV Operation’s financial management, including a review of budgeted and real costs, operational costs, such as real time monitoring and system maintenance.

1.14. PUBLIC AWARENESS & MEDIA MANAGEMENT

1.14.1. CCTV SIGNAGE

The importance of effectively placing CCTV signage in the monitored area cannot be underestimated. Location, height and existing visual distractions are major factors which contribute to the effectiveness of a sign when installed. CCTV signage should be considered to be a safety orientated sign and used for crime prevention purposes.

Signage can play a critical role in a CCTV Operation’s effectiveness on influencing behaviour and perceptions of safety within the public space. It is recommended that signs be erected at all formal or high traffic access points within the monitored area and at each camera location. Signs should be checked regularly for damage or theft.

As referred to in AS4806.1:2006, Part 11, signage at all CCTV system site entries (as a minimum) shall comply with the applicable Federal, State and Territory Privacy and Surveillance Legislation and shall comply with the requirements of AS 2342. For other examples and the display of multiple hazards, also refer to AS2416-2002.

It is important that CCTV signage be installed in positions which allow the best opportunity to capture the attention of pedestrians and thus improve safety and crime risk management, hence:

• Signs should be sited to inform the public that cameras are in operation and promote easy readability, including for those who may be influenced by drugs or alcohol.

• Signs should identify CITY NAME as the owner of the CCTV System.

• Signs should be mounted as close as practical to an adult’s line of sight. For a standing adult this will be approximately 5 degrees up or down from a point 1500mm above the ground level in front of the observer (approximately 1700mm above the ground).

• Care should be taken to ensure that signs are not placed close to other unrelated signs, i.e. not safety related, which may limit the ability for the information to be processed and understood. In addition, area access signage should be located to encourage the public to read and recognise the sign and therefore be placed at consistent locations, where possible, for recognition purposes.

1.14.2. PUBLIC INFORMATION

The CITY NAME will make available the following management documents on the CITY NAME website, namely:

1. CCTV Policy Statements

2. CCTV Code of Conduct

3. CCTV Code of Practice

4. Complaint procedures

Public inquiries and complaints in relation to the CITY NAME CCTV Operation must be made in writing to:

Chief Executive Officer, CITY NAME, ADDRESS

1.14.3. MEDIA MANAGEMENT

The CITY NAME holds a range of public events throughout the year, as well as, the release of media articles and news stories. A schedule of suitable stories and events, related to and consistent with CCTV Operation objectives, may be considered by the COMMITTEE NAME to promote the use and effectiveness of CCTV Operations to public stakeholders.

The release of any recorded material to the media will be only for the purposes provided by CCTV Policy Statement 4.2.

1.15. CCTV OPERATION ACCESS CONTROLS

Access to Designated Surveillance Operation Areas will be restricted to Authorised Personnel and will be protected from unauthorised access.

The CITY NAME will implement the following:

1. A requirement that Authorised Personnel conducting live surveillance must be licensed, qualified at a suitable level on appointment and be capable of meeting in-service training requirements.

2. A procedure which makes plain that Authorised Personnel risk disciplinary proceedings (including dismissal) if they breach any of the provisions of the Code Conduct.

3. A requirement of confidentially which can be enforced during and after termination of employment; and

4. Plans of monitoring and supervision that ensure compliance with Standard Operating Procedures.

5. Physical and procedural barriers to ensure that access to Designated Surveillance Operation Areas is restricted to operating Authorised Personnel and that Designated Surveillance Operation Areas are protected from unauthorised access, except as provided in Part 7.9.

6. The circumstances in which police or other visitors are able to access Designated Surveillance Operation Areas will be carefully controlled in accordance with the Access Protocols and Standard Operating Procedures, Part 7.9.

7. Access to Designated Surveillance Operation Areas will be limited to CITY NAME Authorised Personnel with a defined responsibility.

8. A register or audit trail must be kept detailing all instances of access to Designated Surveillance Operation Areas.

1.16. CAMERA MANAGEMENT

1.16.1. CAMERA SELECTION

Cameras should be risk assessed for the public area's environmental and lighting conditions, mounting options, the type of area activity to be expected, how frequently it is to be monitored by operators, the resolution and retention of recorded image rates and the ‘home’ or ‘default’ view settings, programmed to alter with changes in area activity.

For PTZ cameras, the ‘home’ position when set to a wide field of view may not be the most appropriate. Having a designated and objective purpose for each camera at designated times of the day, including predefined and ‘scheduled' fields of view will maximise system performance and meet with best practice.

The selection criteria for each camera placement and location should be documented and the effectiveness of the installation should be measurable and reviewed annually. An objective measurement is the camera’s purpose, either to detect, recognise or identify. The effectiveness of the camera should therefore be found to directly attribute to safety, perception of safety, control of crime or assist City or Area management functions. This design base will allow documented design, commissioning, performance and monitoring of each camera and subsequently, the whole system.

For public street surveillance, all cameras should be capable of being panned, tilted and zoomed (PTZ) to enable effective monitoring and future proofing to accommodate area changes and development over time.

Each camera should be housed in a vandal resistant, tinted environmental dome, rated to IP66, which both protects the camera and ensures that the camera itself, such as lens direction, is not clearly visible or accessible from the ground.

The location of the cameras should be clearly apparent to the public with CCTV Signage in the immediate vicinity of each camera.

The CCTV System should be reviewed and specified to ensure maximum resolution and picture quality. A capital works program should be instigated to ensure the most up to date equipment, appropriate to the purposes of the CCTV Operations, is used and includes monitoring equipment depreciation, faults and maintenance.

A replacement or upgrade program based on system value should be implemented for the proceeding three (3) to five (5) years.

1.16.2. CAMERA RISK ASSESSMENTS

AS/NZS 31000:2009: Risk Management describes how the objectives of analysis are to separate acceptable risks from major risks. Risk analysis involves the consideration of the sources of risk, their consequences and the likelihood that those consequences may occur.

It is important to recognise how the CCTV camera will influence the consequences of any particular risk event which will impact in different ways within the target area. Financial costs, personal harm (physical and psychological), legal consequences and damage to reputation may all result from a single incident.

A preliminary camera risk evaluation at Part 11 is provided as a guide only. The identified risks should be ranked based on available information and opinion by the CITY NAME.

A crime and CCTV risk workshop is recommended annually to accurately evaluate and rank risks in line with current crime prevention strategy and objectives. Crime risks should be rated in accordance with the Community Safety and Crime Prevention Plan priorities.

1.16.3. CONTROL AND OPERATION OF CAMERAS

FIXED CAMERAS

Fixed cameras should be selected for defined fields of view which have a designated and defined purpose, either to detect, recognise or identify. Refer to the WA CCTV Guidelines for detailed information on fixed cameras.

CONTROL OF PTZ CAMERAS

The operation and use of cameras will be in accordance with the Code of Conduct, Code of Practice, and Standard Operating Procedures.

Cameras will not be used to look into or monitor adjacent or nearby premises or buildings, unless it is explicitly for following (in real time) participants in a 'situation of concern', which originated in the public domain.

Any misuse is to be treated as a breach of the Code and subject to disciplinary action.

No audio will be recorded in public places.

Only Authorised Personnel will have access to camera operating controls

All Authorised Personnel will be made aware that recordings are subject to routine audit and they may be required to justify their interest in a particular member of the public or premises.

1.16.4. MAINTAINING CAMERA OPERATIONS

At any time, CCTV Management should provide an overview of the CCTV Operation, as follows:

1. Maintenance of CCTV recording equipment in a fully functional working order;

2. Maintenance of clear, recorded vision from each camera at all times with records of down times.

3. Monitoring for obstructions (foliage, umbrella’s, street trees and signage) and report on treatments against obstructions;

4. Ensuring any equipment fault is recorded and attended to in the shortest possible time frame;

5. Ensuring all Authorised Personnel contact lists are updated and current;

1.16.5. CCTV MONITORING GUIDELINES

CCTV Operation Duty Surveillance Officer should receive Graffiti Inspection Monthly Reports, or similar, for dissemination to CCTV Authorised Personnel and comparison to recorded observations, graffiti hotspots and trends of activity. Additionally, these reports would be of patrolling police interest.

CITY NAME should publish preferred pedestrian walking routes for target area business traders and staff. The monitoring of these preferred routes should be confirmed in CCTV Surveillance Reports and for live monitoring, a dedicated operator should be assigned to proactively monitor pedestrian walking routes during designated times or high risk periods.

Enhanced Lighting and CCTV signage in these areas would also contribute to pedestrian safety.

Vehicle movement within the target area should be actively monitored with particular focus on suspicious vehicles and reporting these activities to police. Particular attention may be made of vehicles collecting lone females during high risk times such as late on Friday and Saturday evenings. Normal surveillance operations should monitor against traffic congestion, accidents and break downs. Incidents detected and responded to should be recorded in monthly statistics.

For further information on live CCTV monitoring, refer to Part 12: Research Publications.

1.16.6. RECORDED MATERIAL

The retention of and access to recorded material will be only for the purposes provided by the Code of Practice and retrieved and treated in accordance with the Code of Conduct.

Recorded material will be retained for 31 days unless they are required in relation to the investigation of crime or for court proceedings.

Remnant recorded material will be purged following 31 days.

Access to and use of recorded material and photographs will only take place:

o in compliance with the needs of police in connection with the investigation of crime; or

o if necessary for the purpose of legal proceedings.

Recorded material and photographs will not be sold or used for commercial purposes or the provision of entertainment. Such practice will be a breach of the Code of Conduct and subject to dismissal proceedings.

The showing of recorded material to the public will be allowed only in accordance with the public and media management policy or in accordance with the needs of the police in connection with the investigation of crime or in any other circumstances justified and authorised by law. The CEO must formally approve any such action.

Use of recorded material by the media should only occur to gain public information with respect to the identity of a person/s wanted in connection with a criminal investigation. Subject to the concurrence of the Police, the CEO may approve such releases. In such case the recognisable characteristics of other people in the footage shall be obscured.

Appropriate security measures and audit trails will be established against unauthorised access, alteration, disclosure, accidental loss or inadvertent destruction of recorded material.

Recorded material will be treated according to defined procedures and audit trails to ensure continuity of evidence.

1.16.7. CONTACT WITH POLICE

Contact related to CCTV Operations between CITY NAME Authorised Personnel and the W.A. Police will be conducted strictly in accordance with the Code of Conduct and Code of Practice.

Police officers will not be permitted to remove any recorded material, operate CCTV equipment or have contact with recorded material at any time unless under the terms of this Code of Practice, the Protocols or Standard Operating Procedures or specified in an MOU or following the execution of a search warrant or other relevant, lawful process.

Any change in existing arrangements for W.A. Police contact with and use of the CCTV Operations will amount to a major change to the Code of Practice and must be agreed to by the CITY NAME in accordance with the Code of Practice before being implemented.

Any involvement in CCTV Operations by W.A. Police will be documented by the CITY NAME and will be subject to review or audit.

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